Message 2/10
Date: 15-Apr-00 @ 04:26 PM -
RE: Thank you for...
hey Joe.... mate... i don get it?... in support (and i speak from observing years of posts & mails here) - 70% of queries R the same question with the same answer
So why Not utilise a searchable forum Q&A database like these forums?... then your staff only have to answer a question ONCE, and U refer people to the database search... !
i realise companies like Emu cant really formally associate themselves with a site like DT, i dunno...... which is a shame.. but if you want to.. use the forum here to copy & paste/post the usual popular questions you get asked again & again, with the standard answers that U have to give out again and again.. IF you like, i can make U a copy of this forum which U can integrate into YOUR site... it wont show that it is anything to do with DT.. it'll be seperate ...it'll look different and be on your site...NO-ONE going to the forum will know a mirror exists here... but when people post to it there or here the same posts will appear and the same answers... and U can have that free ... plus it aint going anywhere.. this sites been online for years, not a flybynite
ah well.... i know U prolly cant do it.. but there it is...