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Date: 25-Aug-03 @ 06:11 PM -
When eBayers go bad
Omo
Posts: 39
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I've just had my eBay account suspended for supposedly having a non-working or invalid email address. Actually there's nothing wrong with it, it's working fine, but they (eBay) have decided that it's not and that I'm in violation of their site policies. They ended the auctions I had running on there, and I'm prohibited from using the site at all, including registering a new account.
I decided to appeal against this decision, so they sent me an appeal form. Christ almighty! If you could see the palava you've got to go through to try and get reinstated. They treat you as some kind of criminal who's guilty, until or unless you can prove yourself innocent. I'm supposed to provide official documents to prove my identity, and then they'll make a decision based on the evidence - wtf! I can't even email them to defend myself, because as a suspended member I'm unable to sign in, yet they told me to contact support with any questions I might have, which I'm to do through the official form on the site, it's pathetic.
They sent me a one size fits all form, which lumps me in with child pornographers, shill bidders, frauds and cheats, which frankly I found offensive. So I've told them they can shove their appeal, and I've gone back to the site and re-registered with a new username. I might go and register with some more names yet as well, because I don't care. I can't sell on there anymore because I've only got one credit card, and that's blocked, but if they're going to treat their members with that kind of contempt, then they must expect their members to treat eBay with contempt.
EBay is a corporate monster, and it needs slaying. They're behaving like a dictator.
But the reason I've posted this here is because I wondered if anyone else has had a similar experience with them?